Terms and conditions
These Terms and Conditions apply to all sales through Blaou AB at www.blaoublaou.com. By placing an order you enter into an agreement with Blaou AB. Blaou AB have the right to modify these terms and conditions at any time, but any changes made after the order was placed will not affect the order. These terms and conditions and all disputes arising in connection with it or the use of the website or any purchase shall be governed by applicable Swedish law.Company information
414 75 Göteborg
Org no: 559112-8557
VAT no: SE559112855701
Blaou is a trademark (category 25) and it may not be used in connection to any product or service that is not a part of Blaou, and in any way that is likely to cause confusion among customers, or in any manner that discredits Blaou.Price and Payment
Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment, except custom duties that may apply shipping to your country. It is your responsibility as a customer to pay these extra charges and Blaou AB cannot control or predict them. In the case you refuse to receive the order because of the unexpected additional fees, Blaou AB reserves the right to charge you both depart and return shipment cost as well as the additional fees generated by the customs.
Blaou AB does not take any liability in any form for mistakes, omissions or errors given by the customer. The order will not be valid if Blaou AB cannot confirm the billing and shipping address (es) that you provide.
We only sell items that we have in stock and Blaou AB will supply the products subject to their availability. Garments may sell out during the shopping season and we cannot guarantee item availability online.
Blaou AB accepts payment through Visa, Mastercard and Klarna. All our payments are handled by Klarna for security and comfort.Delivery
The delivery time is stated in the shopping cart next to the various ways of delivery. At Blaou AB it is our aim to ensure that you receive your order as soon as possible. Packages are not transported on weekends and local public holidays. Please note that during periods of promotional campaigns, releases, bank holidays, inventory management and sale period our delivery times may be longer than usual. Delivery times given by Blaou AB will always be informative and guidelines, not being binding for Blaou AB.
Blaou AB will not be liable for the acts of the courier companies that it uses for making the delivery of its products at any time.Unclaimed packages
Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.Returning products
Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. In case of an exchange, Blaou AB will pay for the delivery of the replacement product. When you return the product to us, use the consignment note you received in your parcel from Blaou AB.Return Policy
Blaou AB return period is 14 days.
Blaou AB shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return the product. You are obliged to pay for the return delivery of the product. Blaou AB will pay to send replacement products.
In your message to us you must clearly state the reason of returning the product by using the return note. The return period is counted from the day you received your order.
You do not qualify for our return policy if the product clearly has been used, washed or is not in original condition or damaged (if not caused during delivery) or product tags are missing.
When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy. Blaou AB will not accept returns of underwear and swimwear.Cancellation
If a product is faulty when you receive your order it can be returned against a valid receipt and/or order confirmation. Blaou AB will offer to repair faulty items if possible or replace with the same product. If the same product is not available you will be offered a full refund including cost of shipping and return.
Blaou AB is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.